Frequently Asked Questions

Everything you need to know about your sweet treats.

How long will it take for my candy to arrive?

Standard shipping typically takes 3-5 business days. During peak holiday seasons, please allow for an additional 2 days for processing your order.

Do you offer international shipping?

Currently, Poppin Candy ships to the United States and Canada. We are working on expanding our delivery zones to more countries soon.

What is your return policy for food items?

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a replacement or refund.

Are there options for people with dietary restrictions?

Yes! We have dedicated sections for Vegan, Gluten-Free, and Sugar-Free candies. Please check the 'Dietary' filter on our shop page to find treats that suit your needs.

How do you prevent candy from melting during summer shipping?

During warmer months, we use insulated packaging and cold packs for heat-sensitive items like chocolates and gummies to ensure they arrive in perfect condition.

Can I track my order once it has been placed?

Absolutely! Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.