Returns & Exchanges

At Poppin Candy, we want you to love your sweets; however, due to the perishable nature of our food products, returns are generally restricted to damaged or incorrect items. Please contact our support team within 48 hours of delivery to resolve any issues with your order.

Return Process

• 1.
  Inspect Your Treats

  Upon arrival, carefully check your package for any signs of damage or missing items to ensure everything is perfect.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and clear photos of the damaged goods or shipping error.

• 3.
  Verification Process

  Our candy experts will review your claim within 2 business days to determine eligibility for a refund or replacement.

• 4.
  Resolution

  Once approved, we will either ship out a fresh replacement at no extra cost or issue a full refund to your original payment method.